Terms & Conditions

Please read these terms carefully before using this website or engaging Elvaron Consulting for any advisory work. By accessing this website or instructing us to begin an engagement, you confirm that you have read and accepted these terms. If any part is unclear, we welcome a direct conversation before work commences.

Elvaron Consulting  |  8-04 Menara Pelangi, Jalan Kuning, Taman Pelangi, 80400 Johor Bahru, Johor, Malaysia  |  +60 7-331 8475  |  [email protected]

1. Scope of These Terms

These terms apply to (a) your use of this website and its content, and (b) any consulting engagement you enter into with Elvaron Consulting. Where a written engagement letter contains terms that differ from those set out here, the engagement letter takes precedence for matters specific to that engagement.

2. Use of This Website

Permitted use

You may access this website for personal, non-commercial use and for the purpose of evaluating whether Elvaron Consulting's services may be relevant to your organisation. You may print or download content for your own reference.

Restrictions

You may not reproduce, redistribute, or commercially exploit any material from this website without our prior written consent. You may not attempt to disrupt or interfere with the operation of the website, introduce malicious code, or circumvent any security measures.

Accuracy of content

We maintain this website in good faith and update it when material circumstances change. However, we do not warrant that the information on these pages is complete, current, or free from error. Nothing on this website constitutes professional advice for your specific circumstances.

3. Consulting Engagements

Commencement

An engagement begins when both parties have agreed in writing — either through a signed engagement letter or written confirmation by email — on the scope, fee, and duration of the work. We do not begin chargeable work on the basis of a verbal instruction alone.

Scope and deliverables

Each engagement is defined by the deliverables set out at the time of agreement. Changes to scope during the engagement require written agreement from both parties. Where additional work is requested that falls outside the agreed scope, we will set out the additional terms before proceeding.

Our three engagement types carry the following standard terms:

• Manufacturing Operations Engagement (RM 3,200): Eight to ten weeks. Deliverables are a written operations review, a job-by-job notes sheet, and four working sessions with your operations leads. Floor access and reasonable scheduling cooperation from your team are a condition of delivery.
• Lead Time Inquiry (RM 2,750): Six weeks. Deliverables are a full path map and a written note with three or four practical refinements. We require access to order and production records appropriate to the scope, and the cooperation of relevant staff.
• Floor Note (RM 820): A written response of approximately fifteen hundred words to a single operational question, delivered within two weeks, with one follow-up call included. The scope covers a single, clearly defined question submitted at the outset.

4. Fees and Payment

Fee structure

Our fees are fixed for each engagement type as published on this website. We do not charge by the hour, and we do not add variable fees unless an agreed change of scope is confirmed in writing before the work is done.

Invoicing and payment terms

We issue invoices in Malaysian Ringgit (RM). Unless agreed otherwise in the engagement letter, our standard payment terms are:

• 50% of the engagement fee is due upon agreement to commence the engagement.
• The remaining 50% is due upon delivery of the final written deliverable.
• For Floor Notes, full payment is due prior to commencement.

Payment is due within fourteen days of the invoice date. We reserve the right to pause work on an engagement where an invoice remains unpaid beyond this period.

Taxes

Fees quoted exclude any applicable taxes. Where Sales and Services Tax (SST) or any other tax applies to our services under Malaysian law, this will be shown separately on the invoice.

5. Confidentiality

We treat all information received from clients during an engagement — including production records, staffing arrangements, process data, and commercial details — as confidential. We do not share or discuss client information with third parties except where required by law, or where you have given written consent.

Our published work and any case materials we may produce from past engagements are anonymised and do not identify individual clients, facilities, or product lines without express written consent.

We ask that you treat the contents of our written deliverables as intended for your internal use. Our reports and notes may not be reproduced for commercial purposes, shared publicly, or attributed to Elvaron Consulting in external materials without our written agreement.

6. Intellectual Property

The content of this website — including text, structure, layout, and any original written material — is owned by Elvaron Consulting or its content contributors and is protected under applicable Malaysian law.

Deliverables prepared as part of an engagement are provided for the client's operational use. Ownership of the deliverable document transfers to the client upon full payment of the engagement fee. Elvaron Consulting retains the right to draw on methodologies, frameworks, and general approaches developed during engagements for use in future work, provided no confidential client information is disclosed.

7. Limitation of Liability

Our work is advisory in nature. We observe, analyse, and set out considerations and refinements; we do not implement operational changes on your behalf, and we are not responsible for outcomes arising from decisions made on the basis of our findings.

To the extent permitted by Malaysian law, our liability to you arising from or connected with any engagement is limited to the fee paid for that engagement. We are not liable for indirect losses, consequential losses, loss of profit, or loss of business opportunity, howsoever arising.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

8. Cancellation and Withdrawal

By the client

If you wish to withdraw from an engagement before it is complete, please notify us in writing. The following applies:

• If withdrawal is notified before we have commenced any work, the initial payment will be refunded in full less any reasonable administrative costs incurred.
• If work has commenced, we will invoice for the portion of work completed at the date of notification. Where the initial payment covers this amount, the balance will be refunded. Where work completed exceeds the initial payment, the remainder of fees for work done is payable.

By Elvaron Consulting

We reserve the right to withdraw from an engagement where material information was withheld or misrepresented at the outset, where floor access or staff cooperation required to perform the work is not made available, or where any agreed payment remains unpaid for more than thirty days. In such cases we will give reasonable written notice and invoice for work completed to that point.

9. Force Majeure

Neither party is in breach of these terms where performance is prevented by circumstances beyond their reasonable control, including natural events, government restriction, illness, or other disruption outside normal operations. Both parties will make reasonable efforts to reschedule affected work.

10. Governing Law and Disputes

These terms are governed by the laws of Malaysia. Any dispute arising in connection with these terms or an engagement will be subject first to a good-faith discussion between the parties. If the matter cannot be resolved, it will be referred to the jurisdiction of the courts of Malaysia.

11. Changes to These Terms

We may update these terms from time to time. The current version, with its date, is always available at this address. Engagements in progress at the time of any change are governed by the terms in effect when the engagement was agreed, unless both parties consent to the revised terms in writing.

12. Contact

For questions about these terms, please reach us at:

• Email: [email protected]
• Phone: +60 7-331 8475
• Post: 8-04 Menara Pelangi, Jalan Kuning, Taman Pelangi, 80400 Johor Bahru, Johor, Malaysia